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Job Title: Relationship Manager - Advocacy, Philadelphia
Requisition Number: D3361
Area of Interest: Other
Position Type: Full Time
Hours Per Week: 35
Full Time or Part Time: full
Regular, Short Term OR Temporary: reg
Department Name: US Operations Division
Post Location: United States/Radnor
Telework – Part Time Considered: No
Telework – Full Time Considered: No
Job Description:

About CRS: 

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.



As a part of U.S. Operations, the Northeast Mid-Atlantic Regional Office of Catholic Relief Services (CRS Northeast Mid-Atlantic) contributes to the mission of CRS and serves Catholics in the U.S.:


a)      by shaping and strengthening Catholic institutions so that global solidarity and Catholic Social Teaching are an integral part of their ministry.

b)    by educating and mobilizing the Catholic community in the United States to act on our faith in solidarity with the poor and vulnerable around the world through CRS, and

c)       by influencing U.S. policies to promote greater justice and peace for those we serve around the world.


Based in Radnor (a suburb of Philadelphia), PA, the CRS Northeast Mid-Atlantic is staffed by a 7-member team in service to the 40 (arch) dioceses located in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., Military Services and West Virginia. The Relationship Manager will be based in our Radnor/Philadelphia office and will be responsible for the functions described below.



Primary Functions:

Under the leadership of the Regional Director, the Relationship Manager (RM) provides a CRS presence for targeted dioceses in the Northeast Mid-Atlantic region, and works to identify effective opportunities for collaboration and partnership in advancing CRS awareness, programs and activities, and advocacy priorities. As part of the CRS Northeast Mid-Atlantic team, and in collaboration with HQ colleagues, the RM will assist partners in the use of CRS education and formation activities throughout the region.


The RM will have particular and primary responsibility in two main areas:



·         Relationship Management: establishing relationships as guided by CRS partnership principles with certain assigned Northeast Mid-Atlantic dioceses and CRS diocesan directors/DD contacts, seeking to strengthen diocesan capacity for engagement with CRS, with an emphasis on designated strategic dioceses, as indicated below:

§  Dioceses assigned as designated in the annual Regional and individual Annual Performance Plan (it is anticipated that these dioceses will be located in the states of New Jersey and Pennsylvania)



·         Program Focus: providing regional leadership, information, resources, and expertise, working in collaboration with CRS Northeast Mid-Atlantic regional and other colleagues, related to one or more CRS program areas specifically assigned to the RM. These program areas may be as indicated by the examples below:

·         Advocacy

o   Advocacy/CCGP: facilitating & supporting Northeast Mid-Atlantic RMs in their assigned dioceses for organizing/engaging advocacy partners, state Catholic conferences, and other networks re CRS advocacy priorities; support for grasstops/grassroots advocacy, providing assistance and support to Parish Ambassador Corps dioceses focusing on Advocacy.


·         Ethical Trade

o   The CRS Ethical Trade program mobilizes the Catholic community to live their faith through practicing ethical purchasing grounded in Catholic social teaching with a global focus. We work with more than 20 companies to promote fair and ethically traded products such as: coffee and tea, home décor, chocolate and candy, religious items, jewelry, and products for special occasions for use by Catholic individuals and institutions. We offer an online directory of fair and ethically traded products from companies that meet our high standards and opportunities for parishes, schools and universities to host fair trade sales. In addition to inviting folks to purchase fair and ethically traded products, we provide opportunities to reflect and advocate on issues affecting the most vulnerable- human trafficking, climate change and livelihoods for refugees. This RM will be the Northeast Mid-Atlantic regional lead staff and liaison in this area.



  • Examples of some particular Job Responsibilities:

o   Provide support for the Northeast Mid-Atlantic team in the recruitment, organization, training, and engagement of advocacy partners, groups, and networks focused on addressing global solidarity issues and CRS advocacy priorities, including active participation in the CRS/USCCB Catholics Confront Global Poverty (CCGP) initiative, policy issue briefings, advocacy skills trainings, advocacy actions by telephone/text/ email, and DC or district visits with members of Congress and staff.

o   Contribute to the formulation and implementation of the CRS Northeast Mid-Atlantic regional strategy and program plans, with particular attention to advocacy and ethical trade-related organization and engagement in the Northeast Mid-Atlantic region.



Shared Responsibility:

Each Relationship Manager (RM) in the Northeast Mid-Atlantic Region will share in a common and collaborative responsibility, with the support of the Regional Director and the Office Coordinator. 



Examples of Job Responsibilities - ALL RMs:


1.       Contribute to the development, monitoring and evaluation of the CRS Northeast Mid-Atlantic Region strategy and annual action plans, with particular attention to their experience with assigned dioceses, CRS program areas, and assigned CDTs.

2.       Be responsible for utilization, timely and complete data entry, report generation, analysis, and monitoring & evaluation tools of the constituent relations management (CRM) system.

3.       Under the direction of the Regional Director, represent CRS in the Northeast Mid-Atlantic to bishops, CRS DDs/DD contacts, partners, pastors, educators, diocesan staff, and the extended Catholic community, as guided by CRS Partnership Principles.

4.       Maintain regular contact and planning with assigned DDs and other leaders and identify key opportunities for collaboration and participation.

5.       Deepen existing and develop new key CRS relationships in the Northeast Mid-Atlantic with the Catholic diocesan structures and Catholic institutions and organizations for engaging US Catholics in global solidarity through CRS advocacy and education programs.

6.       Listen to the concerns of our domestic partners and, working with them and in collaboration with HQ colleagues, contribute to the development of new networks, programs, and education and advocacy activities that serve the needs of both our U.S. and overseas constituents.

7.       Conduct presentations, trainings, workshops, courses, and retreats at Diocesan conferences and other strategically identified events on Catholic Social Teaching, global solidarity, and on CRS materials, resources, domestic programs and advocacy to build awareness, educate and promote the engagement of US Catholics in actions of global solidarity, and to form and enable key diocesan staff and global solidarity team members to conduct presentations as replicators.

8.       Provide strategic training opportunities for various diocesan, parish, and university leaders to build capacity for their engagement in international issues related to CRS’ mission.

9.       Represent CRS at functions and with institutions and individuals within or on behalf of the Catholic community as appropriate and consistent with the CRS Northeast Mid-Atlantic region strategy.

10.   Assist in the development and implementation of new initiatives in the region, contributing support as a Northeast Mid-Atlantic regional team member to CRS regional program activities.

11.   Work with HQ and Regional staff to plan, implement, and support regional CRS speaker tours, particularly speaker tour venues located in, but not limited to, their assigned dioceses.

12.   In collaboration with other Northeast Mid-Atlantic staff and HQ colleagues, develop, maintain and support relationships with Northeast Mid-Atlantic affiliates of national partners.



Reporting Relationships:

The RM will report directly to the Regional Director, and work in coordination with the Regional staff and other US Operations departments, as well as other CRS departments and divisions, especially Charitable Giving and Overseas Operations.



Supervisory Responsibilities: None.



Key Working Relationships:

  • Internal: US Operations, Charitable Giving, and Overseas Operations, CRS domestic and overseas regions, and others as needed.

·         External: Diocesan Directors, deacons, pastors, and other staff whose ministry touches on our faith formation education, communications, media, fundraising programs and resources that serve US Catholics; Catholic universities and high schools; State Catholic Conferences, Catholic Charities; other Catholic organizations as needed.



Personal Skills:

1.                   Superior interpersonal and public communication skills

2.                   Exceptional networking and relationship-building skills

3.                   Excellent writing, communication, and good decision-making skills

4.                   Experience with developing various learning modules for diverse audiences

5.                   Ability to be creative and innovative

6.                   Strong planning and organizational skills

7.                   Self-motivated, able to work independently as well as part of a team

8.                   Ability to achieve desired results with minimal supervision




1.       Bachelor’s Degree required.

2.       Master’s degree strongly preferred in Divinity, Theology, Pastoral Studies or Religious Education, International Development, public administration, public policy, communications or other area relevant to this CRS position.

3.       Written and spoken English and Spanish fluency required.

4.       In-depth knowledge of Catholic Social Teaching and its practical application, contemporary Catholic Church issues and trends; knowledge of the structure of the Catholic Church in the U.S. and demonstrated ability to work within its culture. Diocesan experience desirable.

5.       Demonstrated ability to work with clergy, religious and lay leadership within the Catholic Church, as well as leadership in other Catholic institutions, organizations and agencies.

6.       Significant experience of living and working in the Northeast Mid-Atlantic, and thorough understanding of pastoral, cultural, social and political realities in the region, preferred.

7.       5-10 years’ relevant experience in formation, education, and/or pastoral ministry, with specific skills and experience related to assigned program areas.

8.       Lived (work, study, travel) cross-cultural experience in developing countries beneficial.

9.       Demonstrated ability to develop and apply adult learning principles and practices

10.   Experience in organizing and leading workshops and retreats; effective public speaking and presentation skills required.

11.   Broad knowledge of international issues, particularly related to the developing world.

12.   Experience in developing multi-media informational, educational and/or training materials helpful.

13.  Experience with relationship management systems desirable.

14.   Knowledge of the Agency, US Operation’s programs and cross-departmental relationships, desirable



Foreign Language: Spanish fluency required.  



Physical Requirements/Environment: Requires ability to travel at least 30% of time in the U.S., primarily within the Northeast Mid-Atlantic region. Occasional international travel may also be required.



NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.




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