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Requisition Number: 1801
Job Title: Inside Sales Specialist
Area of Interest: Telecommunications
City: Butler
State/Province: Pennsylvania
Positon Type: Full Time - Regular
Job Description:


Armstrong Utilities, Inc. connected our first cable television customers in 1963, in Butler, Pennsylvania. Since that time, we have continued to keep pace with the technological advancements of this ever-changing industry.

Our first customers received nine channels. Today, Armstrong offers consumers hundreds of viewing options, High Speed Internet service, telephone service and a variety of business products, all over our state-of-the-art broadband network.

Throughout our more than 50 years in cable television, Armstrong has been a leader in innovation. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability.

Armstrong has always relied on the great people who work for us. Nationally recognized for customer service excellence, their dedication to the customer has kept us a leader in the industry.

Position Summary:

We are seeking an Inside Sales Specialist to join our team of highly skilled sales professionals.  As part of the Inside Sales group at Armstrong you will be part of a highly motivated team of individuals committed to sales excellence and achievement. The Inside Sales Specialist role is a consultative sales opportunity operating in a call center environment. Our hours of operation within the Sales group are from 7:00 am – 10:00 pm Monday – Friday and 8:00 am – 5:30 pm Saturdays and Sundays. Shift schedule will be determined at time of hire and is subject to change. The ideal candidate will have a solid sales & customer service background. Sales Specialists compensation is based on an hourly rate plus commissions achieved through attainment of goals and objectives.     


Selling products & services - including Video, Internet, Telephone, channel packages, applicable equipment.

Provide an exceptional Armstrong experience on every customer / prospect contact.

Receive calls from current customers and prospects for sales and revenue generation in a high volume call center sales environment.

Respond to customer/prospect needs for Armstrong products and services, educate on the latest marketing campaigns and then recommend the packages and services to best meet the customers’ needs.

Increase revenue through up-selling and cross-selling applicable products and services to existing customers.

Utilize the Sales Tool / model and proactive sales skills to effectively position products / services and solutions that best meet the customers / prospects needs. 

Achieve key performance metrics, productivity, order entry and call quality standards 

Accurately and efficiently enter order information, including updating customer account information - contact numbers email addresses.

Research and understand competitive pricing and service offerings in order to provide objective price and product comparisons based on customer needs.

Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers.

Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.

Communicate issues or feedback to the appropriate individuals as it relates to our products and customers. 

Meet established department goals for sales and work order accuracy.

Follow-up with customers and prospects via phone and email as required

Other duties as assigned


Inside Sales Qualifications:

High School Diploma, GED or equivalent relevant work experience.

Ability to listen actively and ask appropriate probing questions to determine customer needs.

Ability to effectively describe product features and benefits and overcome objections.

Desire to succeed.

Capacity to thrive in fast paced demanding environment.

Excellent ability to persuade others through direct/indirect influence.

Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.

Ability to quickly identify issues and problem solve. 

Demonstrated ability to quickly establish customer relationships. 

Work collaboratively in a fast-paced environment.

Excellent computer skills.

Effective communication skills.

Demonstrated ability to multi-task.

Excellent interpersonal skills to work effectively within a team environment.

Ability to work cross functionally with other teams throughout the organization.

Intense desire to deliver exceptional customer service skills.

Ability to work a shift that requires weekend and evening hours.

Eligibility to work in the United States.


Experience in telecommunications industry.

Some sales experience

Experience working in a commission-based environment.


Compensation & Benefits:  

Competitive base pay rate plus commission and benefits package

Opportunity for advancement

Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire

Paid vacations, sick time & holidays


We are growing our Inside Sales workforce now, for immediate consideration please apply now!


Armstrong is an Equal Opportunity Employer.


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