Apply Now
Email A Friend
Requisition Number: 1648
Job Title: Call Center Team Leader (Alarm Monitoring Center)
Area of Interest: Admin - Clerical
City: Tempe
State/Province: Arizona
Positon Type: Full Time - Regular
Job Description:
If you are looking for an exciting opportunity with a Company that strives to help you grow professionally then look no further! Based within our award winning alarm monitoring center, our representatives perform a pivotal role in processing and responding to customer alarm activations presented via our state of the art automation software.

This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.

In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, vacation and sick time!

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance within established procedures.
  • Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
  • Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance...no shift bids and 8 hour days with paid lunches!
  • Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.
Requirements:
QUALIFICATIONS:
  • Positive Communicators - Clear tone and customer oriented.
  • Customer focused - Supporting a holistic customer centric approach.
  • Application navigators - Skillfully maneuver within software application.
  • Speed and accuracy -A minimum typing speed of 35 wpm is required.
  • Calm and collective - Effectively control emergency situations.
  • Good standing - This is a safety sensitive position. Ability to obtain any required licensing and fingerprint clearance in multiple states (National footprint) is required.

EDUCATION REQUIREMENTS:

High School Diploma or equivalent.

This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen.


Secure your future with a career at Guardian Protection, an award winning company!

Guardian Protection Services is an Equal Opportunity Employer

 

Apply Now
Email A Friend