If you are looking for an exciting opportunity with a Company that strives to help you grow professionally then look no further! Based within our award winning alarm monitoring center, our representatives perform a pivotal role in processing and responding to customer alarm activations presented via our state of the art automation software.
This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.
In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, vacation and sick time!
PRIMARY DUTIES AND RESPONSIBILITIES:
- Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance within established procedures.
- Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
- Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance...no shift bids and 8 hour days with paid lunches!
- Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.
Positive Communicators - Clear tone and customer oriented.
Customer focused - Supporting a holistic customer centric approach.
Application navigators - Skillfully maneuver within software application.
Speed and accuracy -A minimum typing speed of 35 wpm is required.
Calm and collective - Effectively control emergency situations.
Good standing - This is a safety sensitive position. Ability to obtain any required licensing and fingerprint clearance in multiple states (National footprint) is required.
High School Diploma or equivalent.
This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen.
Secure your future with a career at Guardian Protection, an award winning company!
Guardian Protection Services is an Equal Opportunity Employer