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Requisition Number: 1634
Job Title: Service Dispatcher - Outbound Caller
Area of Interest: Other
City: Warrendale
State/Province: Pennsylvania
Positon Type: Full Time - Regular
Job Description:
Guardian Protection Services, one of the Armstrong Group of Companies, is the largest privately held security systems firm in the U.S. Highly ranked by prestigious industry journals, Guardian designs, installs and monitors residential and commercial security systems. Guardian also partners with new home builders throughout the country to provide structured wiring, security, home automation, whole house audio and other advanced home technologies for newly constructed homes. Operating for more than 60 years, Guardian is dedicated to helping to protect and enhance people’s lives and what they value most. 
Guardian offers monitoring services from coast-to-coast, has 12 satellite offices, and also provides sales and installation through a network of authorized dealers throughout the country. Security Distributing & Marketing (SDM), a respected industry journal, ranks Guardian as one of the top five residential security systems installers in the U.S. adding further evidence to Guardian’s financial stability and staying power. Guardian’s 1000-plus employees proudly represent their company and maintain a consistent focus on the delivery of reliable, state-of-the art technology, currently serving more than 360,000 clients and offering extended-hours, company-owned U.S-based customer service to each and every client.

Position Summary:
Evenly and efficiently distribute workloads among the Guardian Field Service Technician staff utilizing Mastermind and Mastermind Mapping software.  Effective management and maintenance of work schedules is crucial as Guardian continually strives to rank highly among the most prominent low-voltage providers in the country.
  • Schedule appointments for repairs and system upgrades between service technicians and customers and coordinate any time constraints/scheduling changes with the customer.
  • Manage and assign Field Service Technicians’ daily workload by preparing daily routing schedules utilizing Mastermind Mapping software. 
  • Review assigned Field Service Technicians’ service calls to ensure ample workload and adequate parts and supplies for assigned jobs are in order.  Issue material and equipment to technicians.
  • Ensure that assigned Field Service Technicians properly “close-out” job tickets through Mastermind and ensure all paperwork is completed properly within the designated time.
  • Proactively contact customers via telephone to reschedule service calls when appropriate.
  • Answer incoming service related calls from service technicians.
  • Other tasks and duties may also be assigned as needed

  • High School Diploma or equivalent 
  • Electronic/alarm system knowledge/dispatching preferred
  • Understanding/working knowledge of structured wiring, cable television, telephone systems, intercom systems, whole-house audio, and entertainment systems preferred
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Strong communication and data entry skills required
  • Attention to detail and ability to work independently needed
  • Ability to read maps required

Compensation & Benefits:  
  • Your hard work and professional dedication will be rewarded with competitive compensation and a full benefits package that is effective on your first day of employment.

For immediate consideration, all qualified candidates should apply today!

Guardian Protection Services is an Equal Opportunity Employer.

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